Helping you with your print need during the coming weeks.

It is evident from recent news that there will be several weeks of disruption across the country to all manner of services that we take for granted in our day-to-day lives. For our part, the Senior Management Team have looked at the situation and are working with our staff to offer the best continuity that we can for our customers.

As we are a multi-site operation, we can move work to the location where it best produced and offer return delivery to you, so we don’t anticipate any down time during this period

We provide our clients with many ways of accessing information, sending in your work, making payments and taking delivery.

We have put together this guide to ensure the information you need is all in one place.

Contacting your local office.

You can find contact details for all of our office on the main website here – https://www.johnewright.com/

Local email address are as follows;

nottingham@johnewright.com – Nottingham, Huntingdon Street – 0115 950 6633

graphics@johnewright.com – Nottingham, Queens Drive Production Site – 0115 983 3200

derby@johnewright.com – Derby, Brick Street – 01332 344 743

hull@johnewright.com – Hull, Scarborough Street – 01482 308 621

leicester@johnewright.com – Leicester, Marble Street – 0116 255 6030

oxford@johnewright.com – Oxford, Kidlington Office 01865 244 455

Follow the Locations link in the drop down menu on the About Us tab for full details.

You can also email sales@johnewright.com for general work or graphics@johnewright.com for any signage, exhibition, vehicle or display project.

Ordering Work

We recommend that you send files using our We Transfer utility – https://www.johnewright.com/send-us-your-files/

This page has a utility to allow you to send files easily to your local offices.

Emailing large files is not always practical and can mean that we don’t receive them in a timely manner. With We Transfer you receive an automated notification confirming the upload was successful and also when your file is downloaded by us. Always include and double check your contact information and ensure to send as much information as possible about your requirement.

Students currently off campus and receiving online learning can also use this service to ensure they have printed materials ready when campus’s open again.

We also operate the Instaprint web site – https://www.instaprint.co.uk/ where you can browse products and prices, and order online directly. Use the voucher code Spring2020 to get 10% off all orders until the end of April

Confirming & paying for work

Once we have your files we will confirm all related costs including delivery, lead time & VAT. If we have any queries about you artwork these can be discussed over the phone or over email.

Once we are agreed on the work, we can send you an invoice which can be paid online (or over the phone if you prefer) prior to putting the work into production.

Delivery Options

Once your work is complete, we have various methods of getting the work to you.

All of our branches have their own delivery vans, which offer low cost local same day and next day delivery. Deliveries within 3 miles of our offices are £3.00 + VAT, £6.00 for local out of town. We can also collect work from you for copying or scanning at the same rates if required.

We use DPD for standard next day services to any UK address. These are charged at £10.00 + VAT and they will provide text or email notifications to allow you to track and if necessary reschedule deliveries. Bulky items are sent by TNT and generally £15.00 + VAT but this often subject to weight & size.

All third party deliveries can be upgraded to timed services if needed, costs for this available on inquiry.

 

As above, we recognise that this event is extraordinary and dynamic. Our aim above all is to maintain a reliable service to our customers throughout the period. We offer this assurance to all clients, whether established account customers, end users and SME’s, students in higher and college education and the many regular visitors we see day in and day out.

Please contact us and we will do or best to ensure you get what you want, when you want it.